Last updated: October 11, 2026
1. About these terms
Shine Dash is an online marketplace that connects customers who want mobile vehicle detailing with independent detailers who provide it. These Terms of Service apply to anyone who visits the site, creates an account, books a service, or applies or works as a detailer.
By creating an account or using Shine Dash, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the service.
2. Your account
You must provide accurate information, keep your login details private, and are responsible for activity on your account. You must be old enough to enter into a binding agreement where you live.
Each account is for one person or business. You may not use another person's account or create accounts to get around a suspension.
3. Bookings
When you book, you choose a service package, any add-ons, a vehicle, a service location, and an available time. You are responsible for giving accurate details about the vehicle and location, including access instructions and whether water and power are available.
A booking is matched with an approved detailer who serves your area. Arrival times are estimates and may change because of traffic, weather, or earlier jobs. Shine Dash may reschedule or cancel a booking if a detailer is not available.
4. Prices and payments
Prices for packages and add-ons are shown in the app. Any travel fee, service fee, discounts, credits, and tax are shown before you confirm. Payments are processed by our third-party payment provider, Stripe.
Appointments can be booked up to 5 days (120 hours) in advance. When you book, we place a hold (authorization) on your card for the booking total. The card is charged only after the service is completed. Tips are optional and go to your detailer.
Memberships are billed monthly until cancelled. Membership benefits are those listed on the membership page at the time you use them.
5. Cancellations and refunds
You can cancel a booking free of charge up to 4 hours before the appointment. If you cancel within 4 hours of the appointment, a late-cancellation fee of 25% of the booking total may be charged, reduced by any membership discount that applies. Once a service has started, cancellations must go through Shine Dash support.
If your card is on hold for the booking, the late-cancellation fee is taken from that hold and the rest is released. If your card was saved without a hold, the fee may be charged to the saved card, but only if you agreed to the saved-card terms for that booking. If the fee cannot be charged, it may remain owed and Shine Dash will contact you.
Refunds, when issued, go back to the original payment method. Shine Dash reviews refund requests and disputes case by case.
6. Customer responsibilities
Make sure the detailer can safely and legally access the vehicle at the booked location, remove valuables and personal items before the service, and tell us about any known damage or special conditions.
Treat detailers respectfully and do not ask them to perform work outside the booked service without updating the booking in the app.
7. Detailer responsibilities
Detailers are independent service providers, not employees of Shine Dash. Detailers must provide accurate application information and documents, keep any required licenses and insurance current, perform services with reasonable care, and follow the job steps in the app, including before and after photos.
Detailers agree to the non-circumvention terms accepted during their application and are paid for completed jobs through Shine Dash's payout provider, less the Shine Dash commission.
8. Prohibited conduct
You may not use Shine Dash to break the law, harass or threaten anyone, provide false information, commit fraud or payment abuse, arrange payment outside the app for jobs found through Shine Dash, interfere with the security or operation of the service, or copy or scrape the site.
9. Service availability
Shine Dash is available only in the areas we currently serve, and available times depend on detailer schedules. We may change, suspend, or discontinue parts of the service, and the app may sometimes be unavailable for maintenance or reasons outside our control.
10. Communications
By creating an account, you agree that we may contact you by in-app notifications and email about your account, bookings, payments, and support requests. Messages sent through the app may be reviewed for safety, support, and fraud prevention.
11. Suspension and account termination
You can delete your account at any time from your settings, provided you have no bookings in progress. We may suspend or close accounts that break these terms or put customers, detailers, or Shine Dash at risk.
Records of past bookings, payments, and payouts may be kept after an account is closed where needed for accounting, refunds, disputes, or legal reasons.
12. General limitations
Shine Dash is provided "as is" and "as available." To the extent allowed by law, Shine Dash is not liable for indirect, incidental, or consequential damages, and our total liability for any claim related to a booking is limited to the amount paid for that booking.
Nothing in these terms limits rights you have under laws that cannot be waived.
13. Changes and contact
We may update these terms from time to time. When we do, we will change the date at the top of this page. Continuing to use Shine Dash after an update means you accept the new terms.
Questions about these terms can be sent to Shine Dash support through the app.