Last updated: October 4, 2026
1. Overview
This Privacy Policy explains what information Shine Dash collects when you use our mobile detailing marketplace, how we use it, who we share it with, and the choices you have.
2. Information you give us
Account and contact details: your name, email address, phone number, password, and an optional profile photo.
Booking details: service addresses, access notes such as gate codes and parking instructions, whether water and power are available, vehicle details (year, make, model, trim, color, plate, type), chosen services and add-ons, and appointment times.
Detailer applications: business name, contact details, service area and radius, base address, services and availability, driver's license, proof of insurance, portfolio photos, and the date you accepted the non-circumvention agreement.
Messages and support requests you send through the app, and reviews you leave.
3. Payment information
Payments, memberships, tips, and detailer payouts are processed by Stripe. Card numbers and bank account details are entered with Stripe and are not stored by Shine Dash. We keep records such as amounts, payment status, receipts, and Stripe reference IDs.
4. Location information
We use service addresses to check coverage, match bookings with nearby detailers, and calculate availability. While a detailer is on the way to a job, the detailer's device location is shared with that booking's customer. Location updates stop being shown once the detailer arrives, and are removed when the job moves on or is cancelled.
5. Photos
Detailers take before and after photos of each job. These photos are private and are visible to the customer on that booking, the assigned detailer, and Shine Dash staff.
6. Operational and security information
We record information such as sign-in activity, device and browser details, booking and payment events, and security alerts. We use this to run the service, investigate problems, and prevent fraud and abuse.
7. How we use information
To create and manage accounts; take, match, and complete bookings; process payments, refunds, and payouts; review detailer applications; send notifications and emails about your account and bookings; provide support; keep the platform safe; and meet accounting and legal obligations.
8. Who we share information with
With the detailer assigned to your booking: the details needed to do the job, such as your name, service address, access notes, and vehicle. Detailers looking at open job offers see only general details such as city, ZIP code, vehicle, and time, not your exact address or gate code.
With service providers who help us run Shine Dash, such as payment processing (Stripe), hosting and data storage, email delivery, and maps or address lookup.
When required by law, to protect people's safety, or to enforce our terms. We do not sell your personal information.
9. How long we keep information
We keep account information while your account is open. When you delete your account, we remove or anonymize your personal details, saved addresses, and saved vehicles. Records of past bookings, payments, refunds, and payouts are kept where needed for accounting, refunds, disputes, or legal reasons.
10. Your choices
You can update your profile, addresses, and vehicles in your account, change notification settings, and delete your account from your settings. You can contact Shine Dash support through the app with privacy questions or requests.
11. Security
We use access controls so people can see only the information they need, and private storage for documents and job photos. No online service can guarantee complete security, so please keep your password private.
12. Children
Shine Dash is not intended for children, and we do not knowingly collect information from children.
13. Changes
We may update this policy from time to time. When we do, we will change the date at the top of this page.